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Laiki

Delete your Laiki account

You may permanently delete your account and associated data at any time. Deletion is irreversible.

Delete in the app (fastest)

  1. Open Laiki and go to “Me.”
  2. Open “Data management.”
  3. Choose “Delete account” and confirm.

What is deleted

Information that identifies your account, your @handle and display name, all friend relationships, circles you created or joined, events you created and their participant data, responses, check-ins, and related notification data from events you joined, device and language information needed for notifications, and every personal trip you chose to save. Live location that you did not choose to save is shared only in a room and is not retained.

Unused room passes and subscriptions

Before final confirmation, the app checks the actual unused counts of Event Room and Extended Room passes and the store-subscription status. If passes remain, you can cancel deletion and keep the account to use them, or contact support about a store refund. To delete anyway, you must permanently give them up before continuing. Account deletion does not itself request a refund from the App Store or Google Play.

Account deletion does not cancel an App Store or Google Play subscription. Cancel it separately in the purchasing store before deletion if you do not want further charges. If the app cannot confirm the store status, it still displays this warning and a manage-subscription link.

If you cannot use the app

  1. Email privacy@laiki.app from an address where you can receive replies, with the subject “Delete Laiki account.”
  2. Provide your Laiki @handle, Apple or Google sign-in method, device type (iPhone or Android), and approximate last-use time. If you paid, you may include an App Store or Google Play transaction or order number to help us match the purchase.
  3. Support opens a case and asks you to re-verify through Apple/Google or provide other information that independently establishes account ownership.
  4. The manual process also refreshes actual room-pass and subscription status; it cannot skip the choices above or assume forfeiture for you. After verification and your choice, we normally delete the account within seven business days and reply by email.
Never send a password, one-time code, sign-in information, or full identity document. If we cannot sufficiently verify account ownership, we will not delete the account, to prevent deletion of someone else's data, and will explain what additional verification is available.

Minimum purchase record after deletion

The App Store, Google Play, and the service used to record purchases may retain transaction records needed for purchase checks, refunds, fraud prevention, or legal obligations. Laiki changes account and transaction information into protected codes that cannot be reversed. For 180 days, it keeps only the product, store, whether it was a real purchase, purchase time, and room-pass handling needed to match a purchase. It does not keep the original transaction number, name, email, or receipt.