Skip to main content
Laiki

Laiki Support

Please use the mailbox for your request type:

Please include: your device type (iPhone or Android), app version, when the problem occurred, what you did before it happened, and a screenshot. Never send a password, one-time code, or sign-in information.

Safety or abuse reports

For harassment, threats, impersonation, child-safety concerns, or other objectionable content, use “Safety report” in the subject and include the room code, @handle or other account details, time, and a written description. Do not download, capture, forward, or attach suspected child sexual abuse material. See our Child and content safety standards for the full standards and enforcement process.

Billing and subscriptions

If a completed purchase is missing, first use “Restore purchases” or “Check purchases again” under “Me → Manage subscription.” If it is still missing, tell us the store, product, and approximate time. You may provide the App Store or Google Play transaction or order number to help us match it. Never send a password, full payment-card number, or store-account password.

Cancel a subscription

Deleting the app or your Laiki account does not cancel a store subscription. Open the purchasing store from “Me → Manage subscription,” or see Apple subscription cancellation / Google Play subscriptions. Cancellation normally stops the next renewal and is not itself a refund; access for a paid period follows the store display, local law, and applicable policy.

Request a refund

For an App Store purchase, use Apple Report a Problem. For a Google Play purchase, follow the Google Play refund process. Eligibility and timing vary by purchasing region, store rules, and applicable law. Contact us as well if a purchase was not credited or a feature did not work. Canceling does not by itself submit a refund request.

Account deletion and unused room passes

The deletion confirmation shows the actual unused counts. You may keep the account and use the passes, contact us to check the purchase and follow the store's refund process, or permanently give them up and continue deletion. Deletion does not itself submit a refund request. Include your case number, device type, product, and store transaction or order number when contacting us; never send complete payment details beyond the store receipt.

Account deletion

Use “Me → Data management → Delete account” in the app. If you cannot use the app, follow the manual verification process.