Laiki
Laiki Privacy Policy
Last updated: August 14, 2026
Please also read our Terms of Service.
Privacy contact: privacy@laiki.app
Live location
Your location is visible to room members and invitation-link viewers only while you are in a room and actively sharing. It stops being sent when you stop sharing or leave. Live location is not saved to your Laiki account, event, or personal trip history. To help someone joining later see the current state, the room briefly keeps each member's latest location, accuracy, speed, battery, and nearby landmark. If the room has no new location activity for a while, that information disappears until a member shares another update. Laiki keeps only the member identity, role, and connection status needed for the room to work; those details do not include location. Ghost mode or choosing Leave clears the latest location and route. A brief disconnection clears the latest location, while the route stays until the room expires so it can return when you rejoin. Ending the room clears both. A personal trail is saved only if you turn on “Save this trip.”
Location data you choose to save
Saved personal trips: Plus, Pro, and Max accounts can turn on “Save this trip.” When you switch to another app, turn off the screen, or leave the room, Laiki saves a simplified version of your route, its start and end times, and the in-room display names of people who accompanied you. You can use this to revisit the trip and make an annual recap. It is kept in your private area and is visible only when you sign in. Your companions' routes are not saved with yours.
Room landmarks, room meetup points, and event meetup points that you or an organizer explicitly mark retain a name, coordinates, an optional radius, and creator where needed until the related room or event is removed. These selected places are different from your live location.
Other data
As needed to provide features, we process: nicknames or display names you enter; when you sign in, information that identifies your Apple or Google account, your @handle, display name, friend and circle relationships, and subscription plan (your Laiki account does not store your email address); event title, description, time, participant display name, attendance response, and check-in time; device and language information needed to send notifications; information used to confirm invitations and guests, protected so it cannot be restored to its original value; crash records and battery statistics in Sentry that do not directly identify you; usage-flow statistics with no name, room code, sign-in information, or coordinates; and combined map-data problem statistics with no user identity. If you contact support, we also process your sender address, message, and any account-ownership proof you choose to provide so we can reply, confirm a deletion request, and prevent unauthorized deletion. If you make or are involved in a safety or abuse report, we also process the reason, description, related account or content, and the outcome.
Service providers
Only as needed to provide Laiki, we use Apple/Google (sign-in and App Store/Google Play billing), RevenueCat (products, transactions, purchased features, and expiration), Firebase Cloud Messaging (notifications), Sentry (app problems and crashes that do not directly identify you), and Cloudflare (site operation, storage, security, and overall usage statistics). They process necessary data under their own policies. We do not allow use of Laiki data for third-party advertising.
Purposes, processing regions, and your rights
We process data only to provide and protect rooms, events, location sharing, voice, purchased features, support, abuse prevention, and improvements based on overall usage. Data may be processed in Taiwan and in other countries or regions where the named providers deliver their services, subject to this policy, applicable law, and appropriate safeguards.
Where applicable, you may request access, a copy, correction or completion, restriction or cessation of collection/processing/use, and deletion of your personal data. Email privacy@laiki.app. We verify account ownership first so we do not disclose or delete the wrong person's data. We may retain data required by law or needed to establish, exercise, or defend legal claims.
If you do not provide data necessary for a feature, that feature may be unavailable. Optional features, such as saving a personal trip, can remain off without preventing other basic use.
What we do not do
We do not collect phone numbers; create a personal movement trail that persists across connections unless you enable saving; retain or provide replay of a companion's trail; sell or share data with third-party advertisers; or share your location without your action.
Retention
| Data | Retained until |
|---|---|
| Live location | The room briefly keeps only the latest location, accuracy, speed, battery, and nearby landmark. It is not saved to your account, event, or personal trip history and is cleared after a period without new activity, when you use Ghost mode, leave or disconnect, or when the room ends. |
| Personal trips you choose to save | Free: none; Plus: 7 days; Pro: 30 days; Max: 90 days |
| Room content (landmarks, meetup points, chat) | Room expiry: 3/5/7/14 days by plan |
| Guest attendance response and editing information | 30 days after event end or cancellation |
| Event and participant data | 90 days after event end/cancellation |
| Notification history | 30 days |
| Invitation links | 7 days after expiry/revocation |
| Support case and identity-confirmation information | 90 days after case closure |
| Safety and abuse reports | Names, accounts, descriptions, and other identifying details are removed 90 days after the case closes. Outcomes are kept for up to 180 days. Active account restrictions, legal requirements, or legal disputes may require longer retention. |
| Account-deletion record (case number, time, result, and a protected account reference that does not directly identify you; no original evidence) | 180 days |
| Post-deletion purchase-check record (product, store, whether it was a real purchase, purchase time, room-pass handling, and protected codes that cannot be reversed; no original transaction number, name, email, or receipt) | 180 days, only to match refunds or revocations, prevent duplicate handling, and resolve disputes |
| Record used to prevent usage statistics from being counted twice | 180 days |
| Account data | Until you delete the account |
| Encrypted copies kept in case of accidental data loss | Up to 90 days, with access limited to recovery after an incident. Deleted data disappears as older copies expire. We do not use a copy to reactivate a deleted account; if recovery temporarily brings deleted data back, it is deleted again. |
Deletion
Delete a signed-in account in “Me → Data management → Delete account,” or see Delete your account. Deletion includes friend and circle relationships, events you created and their participant data, responses, check-ins, and related notification data from events you joined, device and language information used for notifications, and all saved personal trips. Before deletion, the app checks the actual number of unused room passes. If any remain, you must choose to keep the account and use them, contact support about a refund, or permanently give them up before continuing. Deleting Laiki does not cancel App Store or Google Play automatic renewal and does not itself request a room-pass refund. Stores and RevenueCat may retain transaction records needed for purchase checks, refunds, fraud prevention, or legal duties. Laiki keeps only the minimum purchase-check data listed above, which does not directly identify you.
Map data
Map data comes from OpenStreetMap contributors under the open-data license ODbL. Laiki provides the map directly, so viewing it does not send your location to another map provider.
Contact
Privacy questions: privacy@laiki.app